Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) is the seeking the services of technology or specialist process vendors to manage an organisation's critical and/or non-critical business processes and applications.

Nearly 75% of US and European multinational companies now use outsourcing or share services to support their financial functions. 72% of European multinational companies have outsourced financial functions over the past two years.

India is increasingly becoming a global BPO destination. Indian BPO companies have robust security practices and there is a great emphasis in developing trust with clients with a multi-location delivery model. There is a strong focus on standardization of security festures, such as data and IP security.

Figures from a recent survey carried out by PricewaterhouseCoopers

• Global BPO Market by Industry
  
  

  Information Technology	43%
  Financial Services	17%
  Communication (Telecom)	16%
  Consumer Goods/ Services	15%
  Manufacturing	9%

• Global BPO Market by Geography
  
  

  United States	59%
  Europe	27%
  Asia-Pacific (incl. Japan)	9%
  Rest of the World	5%




• Size and Growth of BPO in India
  
  

  Year	Size (US$ Bn)	Growth Rate
  2003	2.8	59%
  2004	3.9	45.3%
  2005	5.7	44.4%

MarkWorld can partner your organization for the strategic outsourcing of business processes in the call center space. Fill up the quotation form below: