Mortgage Leads Return Policy

Requests for the mortgage leads credits for invalid leads must be submitted no more than 2 working days of receipt of the invalid lead.

ACCEPTABLE REASONS FOR CREDITS:

1) Wrong Criteria filter: The submitted leads is not as per the criteria filters agreed before the start of the campaign.

2) Wrong customer details - The customer details information sent across are wrong or fudged.

3) Bad Phone Numbers: The lead sent to you contains an invalid or incomplete telephone number.

4) Incorrect data entries: If we discover any incorrect entries in your query, thus causing you to receive leads not matching your query.

5) Rate quoted, free give away or pushy sales: This is completely against our customer solicitation policy. Any lead generated through the pushy sale effected by the telemarketer will be eligible to return.

6) Bogus Lead – Any bogus lead found to be generated and shipped to you will be immediately returned back. No questions asked.

* All requests for the credit will be reviewed by our Quality Staff. The requested credits are verified by speaking to the prospect. The quality department will do due diligence by hearing the vox files of the conversation prospect had with the telemarketer.

UNACCEPTABLE REASONS FOR CREDIT:

1. Prospect goes shopping for the mortgage refinance with other lenders. Customers do their due diligence and may shop before they go for a particular deal.

2. Prospect was initially interested but later changed mind regarding the deal. Nobody has control in case the customer looses interest in going for mortgage deal.

3. Any bad lead needs to be returned within 2 working days. Any lead which is asked to be credited after 2 working days will not be accepted.

4. Any criteria fulfilling live transfer hitting the answering machine of the Loan Officer during the client specified transfer hours will not be credited back.

* NO OTHER REASONS FOR RETURN FOR CREDIT WILL BE ACCEPTED